Bob Partridge Dipl.EVDC BVM&S MRCVS
Recognised European Specialist in Veterinary Dentistry
T: 01423-73 00 35
Complaints and Standards
PetSmile and VetDentist are committed to providing an exceptional standard of service and care. We realise, however, that things can go wrong and there may be occasions when you feel your expectations were not met. We hope that before you complain you will give us a chance to put things right. Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a formal complaint, we would like you to let us know in writing within six months. An acknowledgement letter will be sent once your formal complaint has been received. This will detail the name of the person handling your complaint and the estimated timeline for any investigation and response. In the event that you do not feel satisfied with our attempts at resolution, you are entitled to contact the Royal College of Veterinary Surgeons (www.rcvs.org.uk) and to follow their complaints procedure.
PetSmile and VetDentist have a "zero tolerance" policy regarding violence or threats of violence and abuse. We do not tolerate discrimination on the basis of age, sex, race, mental or physical disability, religious or sexual preferences.
PetSmile and VetDentist may contact you either by letter, phone, text or electronic means in order to advise you of outstanding accounts, reminders of your pet’s follow-up care treatments and any marketing offers that might be of benefit to you or your pet. Please tell the staff if you do not wish to be contacted.
No addition or variation of these conditions will bind PetSmile or VetDentist unless it is specifically agreed in writing and signed by one of the directors. No other agent or person employed by or under contract with the business has the authority to alter or vary these conditions in any way.
PetSmile, VetDentist and VetDentist.co.uk are trading names of Training-Progress Ltd, registered in England No 08649725, registered address c/o Bulmer & Co, 2 Mount Parade, Harrogate, HG1 1BX. VAT no GB 169 1652 84
Training-Progress Ltd is registered under the Data Protection Act (Registration Number ZA015828). Details of our registration as a Data Controller can be found at the website of the Information Commissioner’s Office (www.ico.org.uk).